Emails
Email notifications
Automated transactional emails for subscription events.
Bonde sends automated emails to keep subscribers informed about their subscriptions. Emails are sent from your own domain when verified, ensuring consistent branding and reliable delivery.
Email types
| When it's sent | |
|---|---|
| Subscription activation | When a customer first subscribes |
| Upcoming charge | Before a recurring charge (configurable lead time) |
| Charge confirmation | After a successful recurring payment |
| Subscription cancelled | When a subscription is cancelled |
| Card declined | When a payment fails |
| Card expiring | When a saved card is about to expire |
Setup
Domain verification
Verify your sending domain for reliable delivery and branded sender addresses.
Email templates
Customize email content, subject lines, and variables.
Email settings
In the Bonde app, open Subscriptions and click Email settings under Email notifications. The page has three cards:
- Domain authentication: add and verify your sending domain (see Domain verification).
- Sender information: once a domain is verified, set the Sender name shown in customer inboxes and the sender address (Email prefix @ Domain).
- Additional settings:
- Store owner email: the address that receives copies of customer notifications.
- BCC storeowner on all customer notifications: receive a hidden copy of every customer email.
- CC storeowner on all customer notifications: add the store owner as a visible recipient.
- Disable SMS passcode authentication: customers are offered an email passcode only, not SMS.
Click Save changes at the top of the page.
Get a copy of every customer email
- In Additional settings, enter your address in Store owner email.
- Check BCC storeowner on all customer notifications.
- Click Save changes.